Carla minimizes wait times by managing multiple inquiries simultaneously. The AI ensures every call is addressed—whether by booking appointments, answering questions, or creating callback notes for more complex issues in the CXBox. This boosts availability and improves response times for dealerships and workshops.

The integration is facilitated through a standardized interface that supports common phone systems and enables the connection of external applications. Incoming calls are routed to the AI, where Carla activates to manage the transmission of voice signals between the caller and the voicebot. Through this interface, Carla can seamlessly transfer calls to a human colleague if necessary or upon request, or directly connect the caller to the desired contact person.

Carla can be fully customized to meet your specific needs. The greeting and inquiry handling can be tailored to ensure smooth integration into your customer service operations. Additionally, various SMS features can be configured according to your preferences, further enhancing the customer experience.

No, there isn’t. Continuous streaming ensures real-time transmission, enabling a smooth and natural conversation flow. Carla accesses stored data during the call, allowing her to independently handle both simple and complex customer inquiries, even 24/7 if needed.

Carla is designed to recognize when a caller prefers to speak with a human representative during the conversation.

If Carla encounters a question she cannot answer, she can take various actions based on the AI architecture, such as asking for clarification or seamlessly transferring the call to a human colleague. This ensures that every issue is resolved efficiently. In urgent situations, such as emergencies, breakdowns, or complaints, Carla can immediately transfer the caller to a human representative.

A key advantage of the AI is its ability to learn and improve with every interaction, continuously enhancing its understanding of customer needs.

Yes, Carla can operate independently without human assistance. However, based on our experience, we recommend enabling call transfers to either in-house staff or an external Business Development Center (BDC) to personally handle emergencies and breakdowns.

Yes, customers generally accept virtual assistants well, especially when they are informed about Carla’s role and how it supports them. Clear and proactive communication about Carla’s capabilities and benefits helps build trust and ensures a smooth transition.

Our AI solution is already aligned with your business processes and can be deployed quickly. Typically, Carla can be up and running within 2 to 3 weeks after the order is placed.

Data protection is our top priority. CXBot Carla fully complies with TISAX and GDPR standards, ensuring that all customer data is handled securely and in accordance with strict privacy regulations. This guarantees that your business stays compliant while providing a seamless customer experience.

We continuously enhance Carla to stay aligned with the latest AI advancements. Regular updates and new features are part of our development roadmap, and we ensure that our customers are fully informed about these enhancements.