100 % AVAILABILITY ON THE PHONE

CXBot Carla – Your new virtual assistant for perfect customer service

Welcome to Carla – your virtual helper for seamless customer service at your dealership!

THAT'S WHY MORE AND MORE CAR DEALERSHIPS ARE USING CXBOT CARLA

100%

By using Carla as an extension of the CallManager, our customers achieved 100 percent availability.

45%

The First Call Resolution (FCR) rate increases by up to 45%, thereby improving the service quality for our customers.

81%

More than 80 % cost advantage when using CXBot Carla on the phone, along with improved response times.

REDUCE COSTS AND IMPROVE AVAILABILITY ON THE PHONE WITH THE VOICEBOT CARLA

How can your business provide optimal availability on the phone to customers despite the current staffing shortages while also saving costs? With the voicebot Carla, businesses can now respond flexibly to fluctuating demand volumes and relieve their employees while ensuring 100 % availability at the same time.

CARLA UTILIZES SOPHISTICATED TECHNOLOGY

Experience efficient communication with your customers through the latest technology. This system enables lightning-fast appointment scheduling over the phone and ensures maximum customer satisfaction by leaving no call unanswered.

Our voicebot sets new standards in automated telephone consulting for dealerships—available around the clock, even outside regular business hours.

Everyone talks about voicebots. Our Carla speaks with your customers.

OUT OF THE HOLDING PATTERN

Discover a new era of customer service with our advanced voicebot Carla. The automotive voicebot Carla is available to your customers 24/7, ensuring 100% availability.

Whether it’s inquiries, test drives, or appointment scheduling—Carla responds to requests quickly, accurately, and conclusively. Offer your customers great service, relieve your employees, and reduce your expenses at the same time: more service, less effort. Sounds convincing, right?

You can now call Carla directly and experience her capabilities live. This is the future of customer service!

CARLA IS THE TAILORED AI SOLUTION FOR DEALERSHIPS AND WORKSHOPS

EFFORTLESS
INTERACTIONS

Carla provides an easy and intuitive way for customers to access information, schedule appointments or ask questions about services – all through spoken language.

24/7
AVAILABILITY

Carla is available at all times, giving customers the flexibility to address questions or concerns outside of regular business hours.

SCALABILITY OF SERVICE CAPACITY

The integration of Carla allows automotive businesses to expand their service capacity. Carla can interact with multiple customers simultaneously without causing wait times.

EASY
IMPLEMENTATION

Carla can be quickly and easily integrated into existing phone systems. With the provided CXBox, businesses can simultaneously utilize a proven lead management system.

SEAMLESS
INTEGRATION

Communication with all common lead management and CRM systems allows for a seamless integration of Carla into the existing system landscape.

CARLA REDUCES PHONE COSTS

Better and more efficient customer communication at lower costs—that’s what implementing Carla in dealerships and workshops means!

With our voicebot Carla, you can not only optimize customer service and support costs but also efficiently manage high call volumes—all without the need for additional staff. Plus, every call is answered and processed immediately, with no waiting times.

CARLA DRIVES MORE REVENUE

Carla excels at managing high call volumes while delivering efficient, personalized interactions—no matter the service hours. This enhances phone availability, boosts lead generation, increases appointment bookings, and ultimately drives new revenue for your business.

EXPERIENCE IT YOURSELF

Try it out and see the difference. Carla is tailored specifically to the needs of dealerships und workshops, delivering an industry-focused conversational experience while adapting seamlessly to individual customer requirements.

Call Carla now to give it a try – our intelligent bot is available 24/7 to answer your questions.

Start a WhatsApp chat now and get the answers you need in just a few seconds!

We’d love for you to give Carla a try and be impressed by her skills.
You can reach her anytime at:

+49 30 322 910 882

»Since December 2023, we have been successfully utilizing AI-driven call handling support for our service reception at the Audi Center. The introduction of CXBot Carla has significantly streamlined our workflows and greatly improved customer experiences.«

Michael Walter, CEO, Audi Zentrum halle nord

Basic voicebot functionality
Pre-trained AI
AI implementation
Phone system setup
WhatsApp Business API integration
Access to CXBox
Reporting and analytics
Transcripts of AI-driven conversations
Expert guidance for a smooth launch
Ongoing support
Competitive setup costs
Introductory offers available upon request

*CXBot Carla can be deployed as a standalone solution. Additional extensions are available. Feel free to reach out with any questions.

NEW

Are you ready to get started?

Interested in learning more about Carla or giving it a try? Take advantage of our automotive AI and revolutionize your phone communication with our voicebot solution, designed exclusively for dealerships and the automotive industry.

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Frequently Asked Questions (FAQ)

What is CXBot Carla?

With Carla, dealerships and workshops can seamlessly integrate advanced AI technology into their customer service, optimizing customer experiences—particularly in voice communication. Carla functions as your virtual customer service representative, efficiently handling inquiries, providing information, and forwarding complex requests to the right team. With Carla, your business achieves 100% phone availability.

How does Carla improve your customer service?

Carla minimizes wait times by managing multiple inquiries simultaneously. The AI ensures every call is addressed—whether by booking appointments, answering questions, or creating callback notes for more complex issues in the CXBox. This boosts availability and improves response times for dealerships and workshops.

How does the integration of CXBot Carla with phone systems work?

The integration is facilitated through a standardized interface that supports common phone systems and enables the connection of external applications. Incoming calls are routed to the AI, where Carla activates to manage the transmission of voice signals between the caller and the voicebot. Through this interface, Carla can seamlessly transfer calls to a human colleague if necessary or upon request, or directly connect the caller to the desired contact person.
Carla can be fully customized to meet your specific needs. The greeting and inquiry handling can be tailored to ensure smooth integration into your customer service operations. Additionally, various SMS features can be configured according to your preferences, further enhancing the customer experience.

Is there a delay in the transmission of voice signals between Carla and the caller?

No, there isn’t. Continuous streaming ensures real-time transmission, enabling a smooth and natural conversation flow. Carla accesses stored data during the call, allowing her to independently handle both simple and complex customer inquiries, even 24/7 if needed.

What happens if callers want to speak to a human representative?

Carla is designed to recognize when a caller prefers to speak with a human representative during the conversation.
If Carla encounters a question she cannot answer, she can take various actions based on the AI architecture, such as asking for clarification or seamlessly transferring the call to a human colleague. This ensures that every issue is resolved efficiently. In urgent situations, such as emergencies, breakdowns, or complaints, Carla can immediately transfer the caller to a human representative.
A key advantage of the AI is its ability to learn and improve with every interaction, continuously enhancing its understanding of customer needs.

Can we use Carla without human Support?

Yes, Carla can operate independently without human assistance. However, based on our experience, we recommend enabling call transfers to either in-house staff or an external Business Development Center (BDC) to personally handle emergencies and breakdowns.

Will my customers accept Carla?

Yes, customers generally accept virtual assistants well, especially when they are informed about Carla’s role and how it supports them. Clear and proactive communication about Carla’s capabilities and benefits helps build trust and ensures a smooth transition.

How quickly can CXBot Carla be implemented?

Our AI solution is already aligned with your business processes and can be deployed quickly. Typically, Carla can be up and running within 2 to 3 weeks after the order is placed.

What do I need to consider regarding data protection?

Data protection is our top priority. CXBot Carla fully complies with TISAX and GDPR standards, ensuring that all customer data is handled securely and in accordance with strict privacy regulations. This guarantees that your business stays compliant while providing a seamless customer experience.

How are future updates and extensions of Carla managed?

We continuously enhance Carla to stay aligned with the latest AI advancements. Regular updates and new features are part of our development roadmap, and we ensure that our customers are fully informed about these enhancements.